Services 08
Systems only stay useful if they keep pace with the firm. The retainer keeps everything we have built running and moving: fixes, refinements and new capability on a steady 28-day cycle, with a direct line to the engineers rather than a ticket queue.
Why it matters
Systems that stop developing stop being used.
Internal tools often fail in the year after handover. The project ends, the team changes, small breakages accumulate, and within a year the system has quietly been replaced by a spreadsheet again. The problem is rarely the build itself; it is the lack of ongoing development.
The retainer is built against exactly that. Fixes, refinements and new capability land on a steady 28-day cycle, with a direct line to the engineers who wrote the code, so the system keeps pace with the firm instead of standing still after delivery.
How we approach it
How we deliver this service.
01
A steady cadence of improvements
Improvements land every cycle as a matter of course. You talk to the engineers who built the system, not to a support layer in front of them.
02
Small and continuous
Changes ship in small pieces, so the system improves steadily and nothing arrives as a disruptive upgrade in the middle of a mandate.
03
Proactive monitoring
Hosting oversight and monitoring mean problems surface to us early, rather than to the team in the middle of a deal.
What this covers
What this looks like in practice.
01
Hosting oversight and monitoring
The infrastructure watched continuously, so issues surface early rather than mid-deal.
02
Fixes with fast turnaround
Problems raised directly with the engineers who built the system, not a ticket queue.
03
Refinements every cycle
Small improvements land every 28 days, driven by how the team actually uses the system.
04
New capability as needs change
The system grows as the firm does, without a new procurement round each time.
05
Onboarding and training for new joiners
New team members brought onto the systems properly, with documentation kept current.
06
Direct access to the engineers
Questions answered by the people who wrote the code.
Common questions
Questions about this service.
Confidentiality
Your data stays in your own environment.
Advisory work depends on discretion, and the systems that support it are built to the same standard.
01
Runs in your tenant
Systems are deployed inside your own Microsoft 365 tenant and infrastructure, on access controls your IT has already signed off.
02
Never on our servers
Deal data, documents and pipeline information stay in your environment. We do not host, pool or warehouse client data.
03
Never trains anyone's models
Nothing from your deals is used to train AI models, ours or anyone else's. AI features process your data without it ever being used for training.
Start with a conversation
Tell us how your firm runs deals.
A short call about how your firm works today. We will tell you clearly whether we can help and what we would build first.